Terms & conditions

Who these terms apply to

These terms describe travel enquiries and arrangements made with DS Tours and Travels Pvt Ltd, New Delhi, India (“DS Tours”, “we” or “us”). Read them alongside your written quotation, booking confirmation and any supplier-specific conditions supplied before you confirm.

Your quotation identifies the terms agreed for your particular booking. Nothing on this page removes rights or remedies available under applicable law.

Your quotation and confirmation

Website itineraries and downloadable PDFs are proposals and travel inspiration. Sending an enquiry, receiving a quotation or making a payment does not, by itself, confirm every travel service. The team will provide written confirmation identifying the services that have been booked.

Hotels, room categories, flights, cruises, transport and activities remain subject to availability until the relevant supplier confirms them. If a requested service cannot be confirmed, we will explain the available alternatives and any resulting price difference for your agreement, or discuss cancellation and the applicable refund.

Prices and what is included

A website “starting from” price is an indicative starting price on its stated basis, such as per adult or twin sharing. It is not a guaranteed price for every travel date, group size or room category. “Price on request” means a personalised quotation is needed.

The written quotation should identify inclusions, exclusions, occupancy, travel dates, taxes and any applicable charges. Currency conversions on the website are indicative; the quotation confirms the payment currency and any agreed exchange-rate basis. Changes in dates, availability, group size, services or supplier rates may require a new quotation before confirmation.

Advance payments and deadlines

A 25% advance may apply where expressly stated in your quotation. This is not a universal deposit or a guarantee that the booking is refundable. The required initial payment and balance deadlines are set case by case according to the services being booked.

Air tickets require payment before issuance. Special promotions, non-refundable components, supplier deadlines and other time-sensitive reservations may require a higher advance or full payment upfront. Your quotation or written payment instructions will state the applicable schedule before you commit.

If a payment deadline is missed, availability and pricing may need to be reconfirmed and supplier cancellation charges may arise under the conditions disclosed for your booking. Please contact the team before the deadline if you need to discuss payment timing.

Traveller information and documents

Please check traveller names against the identification or passport to be used for travel, together with dates, routing and all booking details. Report corrections promptly in writing. Supplier amendment or reissue charges may apply if details change after confirmation.

Travellers should ensure their passports, visas, entry registrations and other required documents are suitable for their route and nationality. Visa issuance and permission to enter a country are decisions of the relevant authorities. Any visa assistance included in a quotation does not guarantee an approval or admission.

Tell us before booking about accessibility needs, dietary requirements or other arrangements important to your trip. Special requests, early check-in, late check-out and preferred rooms require supplier confirmation and may cost extra. Ask the team about travel insurance and the cover appropriate to your arrangements.

Changes, cancellations and disruptions

Request amendments and cancellations in writing. Revised arrangements require availability checks and may involve fare differences, supplier charges and any DS Tours service charges disclosed for the booking. We will explain the proposed changes and cost before you accept them.

Airline schedule changes, weather, closures or other disruptions may affect an itinerary. Available alternatives and refunds depend on the affected services, supplier conditions and applicable rights. Contact us promptly so the team can assist. Missing a service or choosing not to use it does not automatically make it refundable.

See our refund and cancellation policy for the request process and approved-refund timing.

Questions or concerns during travel

If an arrangement does not match the confirmed booking, notify the supplier or local representative and DS Tours as soon as reasonably possible, with the booking reference and relevant details. This gives the team an opportunity to help while the issue can still be addressed. You may also raise a concern afterwards using the contact details below.