Refund & cancellation

Request a cancellation or amendment

Email ds@dstoursonline.com with the customer name, booking reference, travel dates and the services you want to cancel or change. If urgent, call or WhatsApp the team as well, and keep the written request for your records.

The team will review the request against the confirmed arrangements and applicable supplier conditions, then communicate the cancellation or amendment position in writing. Until a cancellation or change is confirmed, do not assume that the supplier booking has been released or amended.

Charges and non-refundable components

There is no single cancellation percentage or deadline that applies to all DS Tours journeys. Charges depend on the airline, hotel, cruise, transport or activity booked, the rate conditions, the time of cancellation and any DS Tours service charges disclosed before confirmation.

Special promotions, issued tickets and other components may be wholly or partly non-refundable. Non-refundable amounts and relevant restrictions should be identified in your quotation or booking conditions before payment. Paying an advance, including a 25% advance where offered, does not make a non-refundable service refundable.

Amendments may require new availability checks, fare or rate differences and supplier change charges. The team will explain the revised amount before you accept the change.

Reviewing the refundable amount

We will explain the refundable amount after reviewing your booking and the applicable conditions. If a supplier decision or return of funds is still pending, we will tell you what remains outstanding and provide an update when the position changes. A request is not an approval, and the approval review has a different timescale from payment processing.

If a requested reservation cannot be confirmed, we will inform you and explain the refund position for the unconfirmed service. Any proposed replacement arrangement and price must be separately agreed.

Approved-refund timing

Once a refund has been approved, DS Tours will initiate it within 5–7 working days after approval. This is the time to start the approved refund payment, not a promise that the supplier review will finish or that your bank will credit the money within the same period.

The payment provider or bank may require additional time for the credit to appear. The refund method and any verification needed will be communicated to you. Please quote your booking and refund reference when asking the team for an update.

No-shows and unused services

No-shows, missed departures, unused nights, transfers or activities, and a decision to leave a trip early are assessed under the relevant supplier and booking conditions. They are not automatically refundable. Where a supplier cancels or changes a service, available alternatives or refunds will be reviewed against the booking conditions and applicable law.

If a refund is delayed or disputed

Contact ds@dstoursonline.com with your booking reference, the amount concerned and any approval or payment reference. We will review the status and explain any outstanding supplier or payment-provider steps. This policy does not limit any rights or remedies available under applicable law.